Common Technical Issues

Having Issues?

If something isn’t working as expected on Nebeus, here are a few quick things you can check:

🔐 Login issues

• Make sure you’re using the correct email and OTP code
• Check that your OTP hasn’t expired
• Try requesting a new code

⏳ Transactions not showing or delayed

• Crypto transactions may take time due to network confirmations
• Fiat transfers can take longer depending on your bank
• Double-check you used the correct details

🌐 App or website not working properly

• Check your internet connection
• Try another browser or device
• Update the app or clear cache

🔄 Conversion / exchange issues

• Some pairs may be temporarily unavailable
• Try again later if rates are not available

🔑 2FA issues

• Make sure your authenticator app is synced correctly
• If you’re locked out, contact support

Still need help?

If the issue continues, please contact our support team — we’ll be happy to assist you.